Warranty Supervisor

Summary: Work for a strong, stable, and growing company that will “go the distance” with you. Stoops is a Freightliner dealership with 23 locations across the Midwest. We are currently looking for a Warranty Supervisor to join our team based out of the Indiana market.

An important part of the team:

· You are the ‘hub’ for warranties throughout the organization. Your role is to facilitate the entire warranty process to ensure that claims are filed with the intent to recover all expenses possible.

Duties and Responsibilities:

• Follow and manage claim through the OEM process until it is paid
• Oversee warranty receivable schedules to maintain aged items
• Close repair orders
• Facilitate communication internally between Truck Service, Parts, and Body Shop for warranty work
• Notify Service Department of any warranty changes by the OEM
• Act as a warranty industry resource throughout the Stoops group
• Ensure dealerships are aware of the OEM warranty processes and rules
• Maintain workspace in an orderly manner to allow retrieval of documents by co-workers if needed
• Provide high quality customer service as related to warranty services
• Make sure all aspects of the warranty process are fulfilled within audit requirements
• Act as lead role for OE audits alongside internal team
• Lead the process for annual labor rate increases

· Must maintain a professional working relationship with all other managers in the dealership

· Conduct annual review of warranty admin team members

Minimum Qualifications:

• Knowledgeable of the warranty industry
• Knowledge of engine terminology and function for heavy duty trucks
• Strong communication skills that promote teamwork and a collaborative environment are encouraged with clear expectations set for predictable results
• Efficiency and organization is a must as multi-tasking is a part of daily operations

Truck Country® / Stoops Freightliner-Western Star Offers:

• Tools provided for the first 90 days.
• Structured career path with on-the-job training.
• Eligible for performance bonus after 90 days.
• Competitive pay and comprehensive benefit package.
• 401K Plan with Company Match.
• 80 HRS PTO within the 1st year.
• Opportunity to earn a monthly bonus.

About Truck Country® / Stoops Freightliner-Western Star: Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Iowa, Indiana, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Affirmative Action/Equal Opportunity Employer: Qualified women, minorities, and people with disabilities are encouraged to apply.