Website Truck Country
McCoy Group, parent company of Truck Country, Foodliner/Questliner, and McCoy Construction & Forestry, has an opening for a Desktop Support Specialist at our corporate office in Dubuque, Iowa.
Overview of the position
- Provide technical assistance to computer users, answering questions or resolving computer problems for clients in person, via telephone or electronically
- Provide front-line tier one assistance concerning the use of computer hardware and software, including printing, e-mail, corporate software systems, operating systems, and general troubleshooting
- Additionally, assist senior IT staff in the configuration of hardware including laptops/workstations, phones, and other network devices
- Consult with users, identifying and documenting system requirements/specifications
- Perform onsite configuration, installation, testing and documentation of network components
Requirements
- Monday-Friday 8:00 AM-5:00 PM. Onsite required.
- Strong problem solving and troubleshooting skills
- Excellent interpersonal and communication skills
- Outstanding Customer Service, creating positive experiences in every interaction with users
- Prior experience supporting network and PC hardware & software applications including Windows 10 and MS Office/Outlook
- Knowledge of Windows Server/Active Directory a plus
- Occasional travel throughout Iowa, Minnesota, and Wisconsin
- Bachelor’s degree in computer science, CIS, MIS, or 2-year associate’s degree and equivalent hands-on experience
Benefits
- Paid Time Off—-80 Hours in the first year!
- Wage commensurate with experience
- Medical, Dental, Vision, Short and Long-Term Disability Insurance
- 401K with Employer match
- $50,000 company paid Life Insurance Policy
- Friendly work environment
Please apply online at www.truckcountry.com/careers
Affirmative Action/Equal Opportunity Employer – Qualified women, minorities, and people with disabilities encouraged to apply.