Website Stoops Freightliner
As the Warranty Administrator, you play a central role in managing warranties across the organization, ensuring efficient processing of claims to recover all possible expenses.
Duties and Responsibilities:
- Manage claims through the OEM process until payment is received.
- Reconcile OEM credit memos and maintain warranty receivable schedules.
- Close repair orders and refund customers as necessary.
- Generate OEM reports and facilitate internal communication between Truck Service, Parts, and Body Shop for warranty work.
- Notify the Service Department of any warranty changes by the OEM and act as a warranty industry resource within the Stoops group.
- Ensure dealerships are aware of OEM warranty processes and rules.
- Maintain an orderly workspace and provide high-quality customer service related to warranty services.
- Ensure all aspects of the warranty process meet audit requirements.
Minimum Qualifications:
- Knowledgeable about the warranty industry and heavy-duty truck engine terminology and function.
- Strong communication skills to promote teamwork and collaboration.
- Efficient and organized with the ability to multitask effectively.
Truck Country® / Stoops Freightliner-Western Star Offers:
- Competitive Salary
- Comprehensive Benefit Package
- 401K Plan with Company Match
About Truck Country® / Stoops Freightliner-Western Star: Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S., with locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. With nearly 60 years of experience, Truck Country/Stoops offers new and used medium and heavy-duty trucks, expert service, extensive parts inventory, and financing options.
Affirmative Action/Equal Opportunity Employer: Qualified women, minorities, and people with disabilities are encouraged to apply.