Continious Improvement Coordinator

The Continuous Improvement Coordinator (CIC) will be the CHAMPION of Elite Support. The CIC is expected to lead the dealership in coaching superior customer service levels, sustaining high standards of excellence and helping to exceed profitability goals throughout all aspects of the dealership while utilizing all Elite Support principles, tools, and resources.

Duties and Responsibilities:

· Manage, complete, and submit all Elite Support required documents, reports, and audits.

· Implement and fulfill all Elite Support criteria required for re-certification.

· Schedule and lead Change Management Team meetings monthly complete with old/new business and action plans.

· Record weekly huddle topics and scheduling with department managers.

· Schedule, participate in and sometimes lead (Structured Problem Solving) Parts and Service Department meetings and document meeting minutes for distribution.

· Update Elite Support communication board with action plans, training logs, project status, Express Assessment reports, technician efficiency and customer feedback.

· Document processes and procedures for all departments with process maps.

· Work with the facilities department to ensure the building and maintenance needs of the dealership exceed Elite Support Standards.

· Assist in all Elite Support projects as needed (tracking metrics, facilitating meetings, auditing, organizing, cleaning, documenting, etc.).

· Serve as lead for all safety initiatives including but not limited to building inspections, safety topics, and safety training.

· Assist with new hire onboarding and retention efforts of the dealership.

Minimum Qualifications:

· Previous experience working with LEAN processes is strongly preferred.

· Process focused; detail oriented with excellent time-management skills.

· Highly effective verbal and written communication.

· Excellent customer service skills and professional demeanor.

· Ability to establish and maintain effective working relationships with customers, vendors, and employees.

· Valid Driver’s License

Truck Country® / Stoops Freightliner-Western Star Offers:

· Competitive Salary

· Comprehensive Benefit Package

· 401K Plan with Company Match

Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country® / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.