Back Counter Parts Associate

The primary responsibility of the Back Counter Parts Associate is to service internal customers. This individual will provide merchandise, supplies or information for customers, both external and internal, while aiding in the achievement of department and dealership’s goals and objectives.

Essential Duties and Responsibilities (not in order of priority):

• Sell parts over the counter to wholesale and retail customers. Conduct regular telephone solicitation on assigned wholesale accounts.
• Handle telephone parts orders for wholesale and/or retail accounts.
• Promote additional parts sales by suggesting related items, seasonal lines, and/or parts specialists.
• Clean, revise, and update parts displays as directed.
• Initiate credit applications for new accounts and check credit requests versus status lists.
• Inform customers when special orders are received.
• Determine correct parts numbers and “pick” parts for orders received.
• Arrange for delivery or shipment of parts as required.
• Prepare and cost parts invoices, properly identifying eligible wholesale customers.
• Help maintain orderly parts stock.
• Assist with regular parts inventories and the selection of parts for return under the parts obsolescence protection program.
• Recommend layout improvements to the parts manager and assist in physical re-arrangement of layout.
• Attend group training sessions as required.
• Perform other related duties as required and assigned.
• Maintain regular on-site attendance.

Work Environment:

• Frequently exposed to mechanical parts.
• Occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, explosives, and vibration.
• The noise level in the work environment is usually moderate.

Physical & Mental Requirements:

• Regularly required to use hands to finger, handle, or feel.
• Frequently required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.
• Occasionally required to sit and talk or hear.
• Regularly lift and/or move up to 10 pounds, frequently lift and / or move up to 25 pounds, and occasionally lift and / or move up to 85 pounds.
• Specific vision abilities required by job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Capable of dealing intelligently with customers both in person and on the phone.

Education, Skills & Knowledge Required:

• Knowledgeable about parts and able to use the parts catalogues.
• Reliable transportation
• High School diploma or equivalent. Associates degree or higher preferred
• Proficient with Microsoft Office programs. (Excel, Word, Power Point, Outlook)
• Reliable, motivated and driven to deliver quality workmanship and a superior customer experience
• Value a strong team-based workplace
• Excellent verbal and written communication skills
• Excellent customer service and time management skills
• Flexible, patient and calm when working in a fast-paced environment
• Ability to multi-task in an efficient and organized manner
• Strong attention to detail
• Focused on meeting goals and targets

Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country® / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.

If any questions please call 1-800-251-9569, then option#2 for the recruiting department.