Customer Training

Course Descriptions

After-treatment

  • Understanding the regeneration operation
  • Knowledge of the sensors and their function
  • What are the causes of ATD failures

 

DT12

  • Differences between each model 
  • Understanding of the features 
  • Shift patterns for the DT12 transmission
  • Knowing your warranty

 

HVAC

  • Basic operation and principles 
  • Identify key elements in an HVAC system
  • Identify components in an HVAC system
  • Utilizing the rules of engagement and basic T/S to understand failures

 

Air Brakes

  • How the system operates under normal conditions
  • Identification of the air system components
  • Basic Troubleshooting leaks and failure to operate

 

Basic Electronics

  • DVOM Basics
  • Ohm Law, Electronic Theory and Fundamentals
  • Start/Charge and electrical
  • Electrical Components and locations

Body Builders / Tems

  • TEM Account Setup
  • Chec Tool with DL8 Programing
  • Truck Ordering
  • TRG Guides

 

Proper PM Service and DOT knowledge

  • OEM service schedules 
  • Proper procedures for services 
  • CFR 396.19 resources 

 

Chassis Product Overview

  • Cascadia / M2 / Western Star updates
  • Product Features 
  • BPHS / parksmart
  • Red dot system on older units

 

Basic Diagnostic

  • Introduction to core components required Detroit engine diagnostics
  • Usage of DiagnosticLink electronic service tool
  • How to program engine controller using DiagnosticLink
  • Overview to using DDEC reports

 

Information Resources 

  • Provide knowledge and skills necessary to locate technical information in the DTNA Portal 
  • Learn how to navigate Technical Literature, Vehicle Info, Excelerator, & DTNA Solutions
  • Apply skills to look up information to properly diagnose and repair DTNA vehicles
E-Components, DTNA resources **added to every class

DTNA Public Information Portal

  • Electrical components look up
  • Warranty Manuals
  • E-components